One of the great benefits of a mobile loyalty programme is the chance to get instant, real-time feedback from your customers.
We allow you to track customer feedback using our “survey” feature. Simply create any survey within your dashboard and it will appear on your customer’s app.
Our survey function is also a great way to continually capture richer consumer data from your users like their gender and age, or to even additional contact data like their e-mail addresses. By rewarding them with treats for completing each request for more data, you enjoy better information and they enjoy the benefits of personalised offers.
Surveys are also useful as a follow-up when you are launching a new product. Ask if they liked the new product and how likely they are to recommend the product to their friends.
Most importantly, this feature can be used to drive consent and app downloads as an key part of your paid media advertising. Ask customers to text “coffee” (for example) to a short SMS number and they receive the coupon in your app. Customers that do not have the app are sent a survey where they accept the terms and conditions and also get a link to download the app.
To try our survey functionality, click any of the phone images below, or simply scan the QR code using your iPhone.
We will automatically send you an SMS with your demonstration survey.
This concept requires multiple images and descriptions. To ensure the best possible customer experience, please consult our campaign operations guide before creating your campaign.
Survey can be used to for many purposes. Get inspired by different cases from our customers!