Drive customer loyalty by listening to their feedback and rewarding them for their input.
Our rating functionality can be used to focus on particular products, or the entire shopping experience or selected focus areas like service.
Engage with your customers and discipline operations at the same time.
Store visits can trigger a rating opportunity in the app that allows the customer to feedback for example on the product, the service, the cleanliness or the shopping experience.
If you want to give your most loyal customers the opportunity to rate your stores, simply link their stamp cards with the rating functionality.
Reward the customer after every fifth rating with a free coffee or a deal they appreciate.
Show all stores and all consumers how many ratings each store has and the average rating score. This will drive transparency in your operations and give you a tool for improving service consistency across your stores.
Like all our features, the “rating” feature is designed to be set up quickly and easily by your team on our self – service platform in your brand colours for maximum impact.
Try using our “rating” feature to bring another exciting brand experience and digital loyalty campaign to your customers.
“We have used rating for coffee over many years and it has been very successful from a customer engagement perspective. To do this on a product like baguette is very exciting,” said Jan Yngve Holen, marketing director for 7-Eleven Norway.
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