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The Future is Simple – Fountain Subscription!

Paula Thomas, Chief Content Officer, Liquid Barcodes

16/11/2021

With fountain beverage sales expected to heat up in the US market, we are today discussing the latest idea of subscribing to a beverage package for our favorite fountain drinks every month.

Already, one of the world’s leading convenience store brands Circle K. has launched a fountain beverage concept called “Sip and Save”, so it seems that convenience retailers now realise the exciting potential for fountain drink subscriptions, following of success of the model for hot drinks such as tea and coffee, led by industry innovators all over the world including Panera Bread (USA), Pret a Manger (UK), Espresso House (Europe) and Kauai (South Africa).

For retailers, there are certainly several key trends emerging for fountain beverages in terms of flavors and behaviours, but we wondered also why consumers would want to subscribe to a monthly package of unlimited fountain drinks, instead of simply buying them one at a time as they have in the past.“

So, this article discuss the value of an unlimited fountain beverage subscription for customers, and why subscription could soon be seen as the “coolest convenience”.

1) It Makes us Feel Smart

With 92% of consumers constantly looking for great value deals, the idea of unlimited fountain drinks every day from your favourite local convenience store for one fixed fee is simply delightful.

In fact, research from Panera Bread shows that while over 160 million Americans drink coffee every day, “nearly half …. feel conflicted because of what they spend on coffee”, so it’s likely that the same underlying concern affects those of us who prefer fountain drinks as our favourite daily treat.

A subscription package means we know exactly how much our fountain favourites will cost. Of course, most of us will also work out how many drinks we typically buy each month, then after that, each extra beverage feels “free”. An awesome approach, so we feel super smart and savvy.

And according to the Financial Times, “the human brain is hard-wired to hate uncertainty”, so while we know this pandemic has already given consumers a reason to change where and how they shop, it’s also  pretty obvious to realise that a fixed-price subscription for our favourite daily beverage without the risk of overspending, is a welcome and re-assuring idea. Circle K are leading with a fantastic $5.99 monthly offer!

A soda subscription is great value and allows us to customise or choose a new flavour each day.

Subscriptions are Simple

As Leonardo da Vinci famously said “Simplicity is the Ultimate Sophistication” – and the same idea was shared by Harvard Business Review in their article entitled “To Keep Your Customers, Keep It Simple“.

We all know that customers are overwhelmed by options, and “craving a way to combat choice paralysis” so the simplicity of a subscription package does exactly that.

When a local convenience store offers a monthly fountain beverage package, my decision on where to go to buy  one is eliminated.

Instead, my morning ritual of collecting my delicious fountain beverage simply becomes a moment of joy to look forward to.

Subscriptions are Quick

Even better, with my drink pre-paid, I simply skip the line when I get to the store, knowing that my favourite drink is already paid for. I simply pour my drink, scan and leave. There’s no need to queue to pay.

The simplicity of picking up my drink and scanning my code before leaving saves me precious moments, so at times like this, I wonder why it’s taken so long for us all to discover this simple idea!

Perhaps we first had to realise the simplicity of subscriptions from trusted eCommerce brands like Amazon Prime and Netflix, but with research showing that consumers increasingly value automated purchasing, it’s no wonder that this now appeals so much in physical stores in the same way it always has done with online stores.

A simple subscription package allows us focus on more important moments in our day. 

Contactless is Just Cleaner

Pre-covid, most of us simply assumed that our favourite convenience stores had the highest possible hygiene standards when preparing our food and drink.

However since the pandemic, we prefer to visit fewer stores. We are avoiding cash transactions and most people are now only truly comfortable when the purchase is contactless.

For me, using MY phone, with MY pre-paid beverage subscription package, I feel so much safer. I don’t need to lean in to order, hand over money, or accept a paper receipt or change.

A beverage subscription has the expected added benefit of not just bypassing the queues, delays and payment, but also all of the health risks that would otherwise arise.

A Fountain Subscription Allows Me to Simply Pour, Scan & Go

A Convenience Mindset

As customers, we focus on ensuring our needs and wants are met in the easiest and quickest way possible. Once we trust the product quality (it has to be a delicious beverage), we value speed, simplicity, convenience and familiarity. A subscription package gives us all these and more.

No wonder this is how I want to buy my fountain drinks in future.

Younger demographics in particular want ideas that make life easy!

About Us:

Liquid Barcodes is a leading global loyalty and digital marketing technology company specialising in the convenience store and foodservice industries. Our proprietary cloud-based technology platform allow retailers to create and manage their digital marketing campaigns with a proprietary process we call the “customer connection cycle’ to engage, promote and reward customers activities in real-time across digital and media channels.

How we do it:

We have developed the most advanced loyalty and digital marketing technology platform specifically for convenience store and foodservice retailers globally.

Retailers use our self-service dashboard to create and manage loyalty driven marketing campaigns that increase purchases with their existing customers, as well as effectively target and acquire new customers through partners or paid media channels.

One core component of live loyalty is gamification. We have gamified branding, loyalty and promotions. We believe this approach is essential in order to get customers’ attention and ultimately truly engage them with repeatable actions thereby winning their loyalty.

Check out some of our exciting/proven results here:

www.LiquidBarcodes.com

About Me:

Paula Thomas

Chief Content Officer, Liquid Barcodes and Host of “Let’s Talk Loyalty” Podcast

With over twenty-five years marketing experience, I specialise in loyalty marketing content. In addition to working with Liquid Barcodes, my consulting clients have included Telefonica O2 Priority, Three Mobile, Electric Ireland, Allied Irish Bank and The Entertainer Group (UAE), as well as Avios – the global points currency for some of the world’s top airlines. I am also a former judge for the Loyalty Magazine Awards and proud host of the “Let’s Talk Loyalty” podcast – the industry’s first podcast for loyalty marketing professionals.

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