“A Lot Can Happen Over Coffee”.

Paula Thomas, Chief Content Officer, Liquid Barcodes


Café Coffee Day, the largest coffee chain in India with over 1,500 stores and more than 5,000 staff, is today the subject of intense interest with breaking news that the firm has entered exclusive talks with Coca Cola to potentially acquire a stake in their business. The move follows the 2018 ground-breaking announcement that Coca Cola had acquired Costa Coffee, the world’s second largest coffee chain headquartered in the UK, so it should perhaps come as no surprise that it has now set its sights on this ambitious Indian retail brand which has long declared its intention “to be among the top three retail coffee brands in the world”.

The company is a subsidiary of Coffee Day Enterprises Limited, a publicly quoted company on both the Bombay and Indian stock markets, and serves 1.8 billion cups of coffee annually in six countries. Equally impressively, the brand has earned the trust of Indian consumers as the number one “most trusted coffee chains in India”, relying on its vertically-integrated business model which includes extensive ownership of coffee plantations to deliver a more affordable cup of premium coffee to the Indian market.

Café Coffee Day Led the ET Brand Equity Value for Coffee Brands in 2018.

While the news has been dismissed as “absolutely speculative” by a Coca Cola spokesman, the brand is clearly the market leader in India where it has operated since 1996, and this acquisition, if completed, would deliver even more of the strategic benefits that Coca Cola outlined for their Costa Coffee acquisition – allowing the soft drinks giant an even greater global footprint in the world of coffee, the world’s fastest growing drinks category.

While it’s unclear how long the deal negotiations are expected to last, competitors such as Starbucks are likely to be paying close attention to the potential impact of the carbonated drinks manufacturer becoming such an even more dominant global force in their industry. This move would establish Coca Cola as the largest producer of arabica beans in Asia, as well as securing instant access to a retail channel that is successfully targeting its core youth segment.

With roughly 70% of Indians today below the age of 35 and Café Coffee Day so well known and respected by this dynamic demographic, this acquisition could well be the soft drinks giant’s smartest move yet. For Café Coffee Day, facing increasing competition and revenue losses despite improving sales, the timing of an acquisition could offer an appealing profitable exit, with exciting potential for both brands to grow together in this, the world’s second-largest country.

As the coffee retailer’s tagline says, “a lot can happen over coffee”. When it comes to Coca Cola, that’s certainly becoming increasingly true.

We’ll keep you updated as this story unfolds.

About Us:

Liquid Barcodes is a leading global loyalty technology company specialized for the convenience store and foodservice industries. Our proprietary cloud-based technology platform allow retailers to create and manage their digital marketing campaigns with a proprietary process we call the “customer connection cycle’ to engage, promote and reward customers activities in real-time across digital and media channels.

How we do it:

We have developed the most advanced loyalty and digital marketing technology platform specifically for convenience store and foodservice retailers globally.

Retailers use our self-service dashboard to create and manage loyalty driven marketing campaigns that increase purchases with their existing customers, as well as effectively target and acquire new customers through partners or paid media channels.

One core component of live loyalty is gamification. We have gamified branding, loyalty and promotions. We believe this approach is essential in order to get customers’ attention and ultimately truly engage them with repeatable actions thereby winning their loyalty.

Check out some of our exciting/proven results here:

About Me:

Paula Thomas

Chief Content Officer, Liquid Barcodes and Independent Loyalty Consultant.

With over twenty-five years marketing experience, I specialise in loyalty marketing consulting, managing consumer loyalty propositions, strategy and operations. In addition to working with Liquid Barcodes, my clients have included Telefonica O2, Three Mobile, Electric Ireland, Allied Irish Bank and The Entertainer, as well as Avios – the global points currency for some of the world’s top airlines. I am also a judge for the Loyalty Magazine Awards. 



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