Liquid Barcodes

Resources

Flagship Brand Update: 7-Eleven

Paula Thomas, Chief Content Officer, Liquid Barcodes

08/09/2020

It seems incredible to me that its now two years since I first began writing case studies about how the world’s greatest convenience stores drive customer loyalty, with 7-Eleven the brand I’ve actually written about the most, mainly because of the incredible ideas that it continues to deliver in dramatically different global markets, but most especially the great work its doing for customers in its home market, the USA.

In May 2018, I wrote about 7-Eleven’s two key transformation platforms in the US, firstly “Re-defining Convenience” when I explored the 7Now app which was focused on home delivery, mobile orders, pre-payment and skip-the-line features, and equally importantly, an article called “Winning with Points” which showcased the transformation of the 7-Eleven loyalty program 7Rewards from a simple stamp card in 2015, through to a comprehensive points-based loyalty strategy. So two years on, I’m excited to update you how this flagship brand’s digital and loyalty strategies have performed and progressed. Let’s begin!

Safety First

When the 7Now app was first launched in December 2017 with just ten trial stores, its key purpose was to ensure speed and simplicity for users. Back then “time was the most precious commodity” to win customers. But as we all know, life is very different now. Last week, 7-Eleven “officially expanded” the 7Now Delivery app with a clear focus on getting back to basics with consumer health concerns taking centre stage. The upgrade was described as “meeting customer’s needs to be in and out of stores quickly with minimal touchpoints and increased physical distancing”, so the app now offers the ability to pre-order, pre-pay, track the entire order through the “picked, packed and ready for pickup” stages, then simply head to the store to pick up their order.

Even more exciting for customers is that the “delivery” option now includes the ability to order from over 3,000 items, from essential household supplies, to treats such as alcohol, candy, Slurpee® and Big Gulp® drinks, as as well as pizza and sandwiches, delivered in “about” 30 minutes. Speed and simplicity, 2020 style.

Impressively, both the pick up and delivery experiences will “soon” be available to 60 million households in over 1,300 cities across nearly 2,000 stores, and with $7 off their first order until March 2021, 7Now looks like it could well prove to be the single best solution imaginable for current market conditions.

Mobile

7Now is the multi-channel platform for customer orders in 7Eleven USA

7Rewards Reaches New Heights

Already the largest convenience store chain in the world, it’s amazing to note that the brand has continued its extraordinary growth since our articles in 2018. Store numbers at that stage boasted over 66,000 and yet these have grown almost a further 8% to over 71,100!

7Rewards was also celebrating 33% growth of its loyalty programme base from 9 million in 2015 to over 12 million in 2018, but incredibly it has now soared another 175% to an incredible 33 million members, so its strategy to combine points with stamps, as well as the addition of a wallet and skip the line functionality are all driving superb marketing momentum.

With so many enhancements rolling out, we’ve chosen to focus on our two favourites which illustrate what direction the programme is following strategically and which I believe are the most important.

New Feature – Fuel Loyalty

The biggest news is the addition of fuel loyalty as a new category within 7Rewards. Like other prominent fuel retail brands such as RaceTrac, leading fuel retailers are each focused on positioning themselves as the best value brand in this ultra-competitive category. For now, the 7Rewards fuel loyalty option is only available in selected stores in Florida, Texas and Virginia, with the following proposition for 7Rewards members:

  1. A discount of 11 cents per gallon on the first seven fill-ups (each limited to 20 gallons per transaction, perhaps the richest in the marketplace right now.
  2. A 3 cent per gallon discount on all other fuel purchases.

Again, importantly, the per-gallon discount will automatically show on the pump display for “instant gratification” and to build trust with customers.  

Our second favourite feature within this app upgrade is the introduction of Siri as a voice assistant to support contactless payments. I’ve previously predicted this in two articles about using audio as an effective way to build loyalty either through voice assistants like Alexa, or on the forecourts of the future. Clearly Covid-19 brings a whole new compelling use case for consumers and it’s exciting to see that 7-Eleven is educating customers how to create a Siri shortcut to pay for their fuel, alongside the existing mobile payment options available. I for one, am keen to try “Siri, fuel now” as a way to quickly and safely re-fuel.

While this operational enhancement may have already been in development pre-Covid, I believe its one of those key features that will become essential for more and more retailers as they try to win back customers’ confidence, and it’s once again exciting to note that 7-Eleven is “the first retailer to offer this convenient and frictionless Siri functionality…. to use voice commands to pay for gas.”

Mobile appThe 7-Eleven App scores an impressive 4.8 out of 5 with 167,000 reviews.

7-Eleven Worldwide

In other global news, we’ve previously written about 7-Eleven internationally including an interview with Victor Paterno in 7-Eleven in the Philippines, their award-winning team in Denmark as well as some great innovation from 7-Eleven Australia on their pricing strategy. Most recently, we also saw confirmation of a new country of operation – it’s 19th worldwide – Cambodia, as well as some exciting ideas from the team in Korea, crediting Covid for accelerating the launch of their latest innovations. A great post on LinkedIn mentions palm recognition technology as well as data from floor sensors that monitor in-store traffic patterns to understand dwell time and key areas of interest in their new staff-less store.

With so many innovative ideas, I have no doubt that 7-Eleven will continue to be one of our favourite flagship brands to keep you updated on for years to come.

7 eleven

About Us:

Liquid Barcodes is a leading global loyalty and digital marketing technology company specialising in the convenience store and foodservice industries. Our proprietary cloud-based technology platform allow retailers to create and manage their digital marketing campaigns with a proprietary process we call the “customer connection cycle’ to engage, promote and reward customers activities in real-time across digital and media channels.

How we do it:

We have developed the most advanced loyalty and digital marketing technology platform specifically for convenience store and foodservice retailers globally.

Retailers use our self-service dashboard to create and manage loyalty driven marketing campaigns that increase purchases with their existing customers, as well as effectively target and acquire new customers through partners or paid media channels.

One core component of live loyalty is gamification. We have gamified branding, loyalty and promotions. We believe this approach is essential in order to get customers’ attention and ultimately truly engage them with repeatable actions thereby winning their loyalty.

Check out some of our exciting/proven results here:

www.LiquidBarcodes.com

About Me:

Paula Thomas

Chief Content Officer, Liquid Barcodes and Independent Loyalty Consultant

With over twenty-five years marketing experience, I specialise in loyalty marketing consulting, managing consumer loyalty propositions, strategy and operations. In addition to working with Liquid Barcodes, my clients have included Telefonica O2 Priority, Three Mobile, Electric Ireland, Allied Irish Bank and The Entertainer Group (UAE), as well as Avios – the global points currency for some of the world’s top airlines. I am also a former judge for the Loyalty Magazine Awards and host of the “Let’s Talk Loyalty” podcast.

—————————————————————————————–


Blog post

The Refreshing Perks of Beverage Subscription Programs 

Beverage subscription programs offer convenience retailers the benefits of enhanced customer loyalty, a predictable revenue stream, customer data, and a competitive edge.

Blog post

Measure Beverage Subscription Program Success

Use three key metrics to measure beverage program success to ensure long-term viability and maximize profits.

Blog post

Enhance Foodservice Sales With Daypart Marketing and a Beverage Subscription Program

Increase overall foodservice sales by combining a smart daypart marketing strategy with a monthly beverage subscription program.    As foodservice continues to become most important to a convenience store’s financial success and ultimate viability, harnessing the dual power of beverage subscription programs and daypart strategies will help elevate sales throughout the day.

Blog post

FastLane Sees Success with Monthly Subscription Car and Truck Wash Program

FastLane becomes the newest retailer to join the subscription economy by offering monthly subscriptions for car and truck washing.

Blog post

Beverage Subscriptions Improve Foodservice Sales

Implementing a beverage subscription program will boost customer spending on foodservice items.  Consumers visit convenience stores to do three main things: get gas, use the restroom and buy a drink. As prepared food becomes the norm in convenience stores, give your customers an offer they can’t resist with a beverage subscription program.

Blog post

Use Digital Prepaid Cards to Get Started With Subscription Programs

Digital prepaid cards are frictionless and contactless and a simple way to get started with subscription programs. A subscription program is designed to conveniently remove thinking from everyday purchases for customers to make a one-time decision for month-long unlimited products like drinks and coffee.

Blog post

Which Subscription Model Will Win You the Most Customers?

Subscription programs are enhanced loyalty programs that drive repeat visits for your most valuable customers. According to a 2021 report by WestMonroe, the average U.S. consumer spends $273 per month on subscription-based services. If you haven’t already, it’s time to get in on that action.

Blog post

An Introduction to Subscription Programs

Subscription programs ensure recurring revenue by recruiting customers and enhancing the overall foodservice offer Subscription is a big buzzword referring to any recurring or prepaid program that is delivered or available on a regular basis. 

Blog post

Circle K Norway Wins NACS Convenience Retail Technology Award 

Circle K Norway wins the prestigious NACS award for technology innovations, including car wash subscription program powered by Liquid Barcodes. NACS awarded Circle K Norway’s leaders with the NACS Convenience Retail Technology Award at this week’s NACS Convenience Summit Europe in Dublin.

Blog post

Maxol Wins Customers and Awards With Loyalty App

Irish retailer Maxol celebrates a year of success with their award-winning loyalty app. Maxol’s loyalty app has been rewarded for excellence with the prestigious “2023 Loyalty Launch of the Year ” award at this year’s Irish Loyalty & CX Awards.

Blog post

Record-High Sales Coupled With Record-High Credit Card Swipe Fees Perplex Convenience Industry

NACS releases 2022 data for the convenience industry and retailers report record-high sales, fuel prices, and credit card swipe fees.

Blog post

Sunshine Gasoline Leads Industry in Technology Adoption

Florida retailer Sunshine Gasoline leads the U.S. convenience industry with app solutions for customer convenience and loyalty.

Blog post

Newly Redesigned Brezelkönig App Accepts Payments and Rewards Loyalty

Swiss foodservice chain Brezelkönig releases app update which offers customers the convenience of earning rewards and paying for products with the app in stores.  The recently-updated Brezelkönig app allows pretzel-loving customers to enjoy recognition and rewards for their loyalty. Additionally, the Brezelkönig app accepts payments to make the customer experience even more convenient.  Brezelkönig is […]

Blog post

What Is C-StorePay?

Liquid Barcodes’ proprietary C-StorePay makes paying for fuel, in-store merchandise, and subscription programs convenient for customers, reduces credit card fees for retailers, and integrates easily into existing loyalty programs Announced in October 2022, the revolutionary Liquid Barcodes C-StorePay product rose to the top of retailers’ 2022 wish lists at the NACS Show, even achieving a […]

Blog post

Loyalty Apps Engage Customers

98% of loyalty app users love using a loyalty app and want more features from it. In September 2022, NACS published a report examining customer engagement with convenience loyalty programs. Unsurprisingly, customers feel most engaged, appreciated and valued by the stores to which they belong in a loyalty or membership program – nearly ¾ of […]

Blog post

Save Thousands in Credit Card Fees With ACH

Visa and Mastercard announced an increase in interchange fees earlier in the year and retailers are taking action and sending a message by migrating their customers to new solutions, including mobile app-based ACH payments, and in the process increasing profits by not only reducing credit card fees but also boosting loyalty via innovative app-based incentive […]

Liquid Barcodes

Put a rocket under your loyalty program

With our loyalty platform, we help design and operate world-class, tailor-made subscription and reward programs that make sure your customers always come back.

Book a Demo →

We are trusted by global brands.

Convenience retailers all over the world have engaged and rewarded consumers with our tailor-made loyalty programs.

To our case studies →

Liquid Barcodes
Liquid Barcodes
Liquid Barcodes
Liquid Barcodes

Convenience retailers all over the world have engaged and rewarded consumers with our tailor-made loyalty programs.

To our case studies →

Liquid Barcodes
Liquid Barcodes
Liquid Barcodes
Liquid Barcodes

situs slot gacor

situs judi togel slot

situs judi online terpercaya

Situs Judi Togel Slot Online Terpercaya Indonesia

slot pulsa

situs judi slot online

togel slot casino online

istana slot online

istanaslot

Situs Judi Slot Deposit Pulsa

judi slot gacor terpercaya

istana slot

istana slot situs slot

ISTANAIMPIAN GROUP

ISTANASLOT

judi slot online gacor

slot win rate tinggi

judi slot online gacor

slot deposit pulsa

istana impian 2

istana impian

istanaimpian slot online

agen togel casino

judi live casino

agen togel casino

istana impian 4

istana impian

istana impian 3

gangster4d

uno prediksi

prediksi togel istanaimpian

slot online gacor 2023

raja situs judi slot

https://www.interactworldwide.org/

slot online gacor

slot online terbaik 2023

Daftar Slot Online Gacor 2023

Situs Judi Slot Demo Pragmatic

slot deposit dana Terbaru 2023

istanaslot

istana slot online

slot88

https://134.209.107.98:777/

https://buletin303.com/

istanaslot

slot dana

https://blog.libero.it/wp/slotdana/2023/05/19/agen-judi-slot-deposit-dana/

https://platform.blocks.ase.ro/blog/index.php?entryid=26210

https://b.hatena.ne.jp/istanaslotgacor2022/

https://b.hatena.ne.jp/istanaslotgacor2022/bookmark?page=2

https://b.hatena.ne.jp/istanaslotgacor2022/bookmark?page=3

https://b.hatena.ne.jp/istanaslotgacor2022/bookmark?page=4

https://t.me/s/togelslot88gacor

https://t.me/s/situsslot

https://telegram.me/s/situsslot

https://medium.com/@gulaiayam8899

https://medium.com/@gulaiayam8899/about

https://medium.com/@gulaiayam8899/berita-terkini-seputar-slot-gacor-dan-togel-online-69848fa6e114

https://medium.com/@gulaiayam8899/rahasia-kesuksesan-dalam-permainan-slot-9a0664549e1b

https://medium.com/@gulaiayam8899/rtp-slot-gacor-auto-sultan-7e23ec9e7afb

https://medium.com/@gulaiayam8899/misteri-slot-gacor-bb02b74acd18

angka toto

https://istana-gacor.xyz/

https://istana-gacor.com/

https://www.istanaslotgacor.xyz/

https://istanaslot.w3spaces.com/

https://slot-toto.netlify.app/

https://gangster4d.netlify.app/

gangster4d slot

gangster4d

slot pulsa

http://ukt.uhnsugriwa.ac.id/admin/slot88/

https://bma.ac.ke/wp-content/uploads/2023/

https://ishcsf.com/slot-gacor/

https://www.sos-logistica.org/wp-content/uploads/slot-demo/

http://labiela.com/cgi-bin/slot-gacor/

https://www.ideasei.com/wp-content/slot-dana/

situs togel
slot777
slot gacor
https://dilmil-padang.go.id/slot-pulsa/
https://dilmil-padang.go.id/slot-dana/
http://covid19.bulukumbakab.go.id/slot-toto/
http://covid19.bulukumbakab.go.id/slot-gacor/
http://covid19.bulukumbakab.go.id/slot88/
http://covid19.bulukumbakab.go.id/slot777/
slot777
slot gacor
http://sion.uhnsugriwa.ac.id/css/slot-gacor/