Liquid Barcodes


“Edgy & Eccentric”

Paula Thomas, Chief Content Officer, Liquid Barcodes


In a world dominated by ubiquitous coffee stores that can seem somewhat lacking in imagination, it’s fascinating to review a brand recently described as a “Scandinavian phenomenon” boasting “cutting-edge…stores” and a “distinctive culture”. The “edgy” brand “JOE & THE JUICE” originated in Denmark in 2002, founded by an “eccentric” former professional karate champion also described as a “cult” leader, yet who has succeeded in creating a unique model for coffee experiences throughout its 300 stores in sixteen countries on four continents.

Before we review this brand’s digital strategy and some unique ideas they’ve recently launched, we were fascinated to discover how its team members are chosen, with a recruitment process more akin to sourcing talented bartenders for a trendy nightclub than a contemporary coffee house. This video shows how JOE & THE JUICE uses fun and competitive challenges to “cast” entertaining, positive and fun people to bring their brand to life in a way that bigger brands must envy.

Joe & the Juice Chooses Energetic, Entertaining & Talented Staff 


As passionate advocates of simplicity, we have to admire the clarity of this brand’s messaging. Here is the compelling concept of the “Joe App” as summarised for its customers.

brand's messaging

So how does this clever, cool brand create loyalty and brand advocacy using digital tools? Firstly it uses tiers and of course, we expect the unexpected and discover that its tier names are cleverly based on the engaging and colourful palette of its brand identity.

Joe & the Juice tiersJoe & the Juice tiers: Grey, Purple, Yellow Gold & Pink Diamond. 

Unique Ideas

While the Joe App offers expected benefits such as a free instant juice on download or a free sandwich if you refer a friend, it also boasts some innovative concepts such as the ability to digitally ‘tip’ the staff in selected countries. Such a nice idea, the first time we’ve seen it and a concept that will help drive staff loyalty as much as customer loyalty.

Another unique idea is that members are rewarded by visiting stores in more than one country, giving loyal customers an incentive to seek out the brand in cities they travel to – and another idea that we haven’t seen in any other coffee programme we’ve reviewed to date.

A third unique idea is the ability to export receipts – presumably to help caffeine-loving executives simplify their expense claims.

Of course, the app also offers ways to speed up orders including the ability to pre-order and skip-the-line or use the app to pay in-store with a single tap and earn points with every purchase, alongside some generous discounts for pre-paid loyalty packages.

Joe App offersThe Joe App offers some unique ideas we haven’t seen before.

Loyalty Packages

Clearly cash is king and so JOE & THE JUICE incentivises the purchase of packages for juices, coffee or sandwiches. Each pre-purchase of ten pre-paid products earns the members savings of up to 30%, as well as collecting loyalty points.

Pre-paid products are loaded as credits in the loyalty app, and a QR code is presented at the pick-up point for payment.

Scan to pay

Points Programme

JOE & THE JUICE has based its programme on driving frequency as well as engaging on its digital platform as shown below. While it’s not clear how many points are needed to reach each tier, there are plenty of easy ways for members to earn and engage as shown here:

50 Points – Sign up with Facebook

50 Points – Register on the app

100 Points – Add Creditcard Details

100 Points – 2 Visits in 30 days

100 Points – First Visit

100 Points – 1st Preorder

100 Points – Scan Loyalty Card

200 Points – 3 Visits in 30 days

500 Points – 5 Visits in 21 days

500 Points – 7 Visits in 21 days

1000 Points – 14 Visits in 21 days

1000 Points – 10 Visits in 21 days

2000 Points – 21 Visits in 21 days

Cashless for Covid

With the global health pandemic is keeping most of Europe’s restaurants and cafes closed, there is no doubt that it has also accelerated their digital transformation. The Joe App has become the preferred payment mechanic for JOE & THE JUICE, and allows contactless pick-up for pre-orders as shown in their “Covid 19 Response” below:

Covid 19 Response

Perfectly Positioned

While JOE & THE JUICE has always been about coffee and juice, its visionary positioning as “a lifestyle brand that strives to deliver an unseen level of meaningfulness between its people and the workplace” seems even more relevant for the new normal. The now we never saw coming.

Some of my favourite ideas are published by Wunderman Thompson whose report on consumer behaviour and trends in light of Covid-19 highlights a trend of people and brands “making a concerted effort to seek out positivity, fueling a collective momentum working towards a future built on optimism.”

In my view, JOE & THE JUICE delivers exactly that and so it’s now even more perfectly positioned to enjoy exceptional loyalty from a world increasingly searching for brands it can trust.


About Us:

Liquid Barcodes is a leading global loyalty and digital marketing technology company specialising in the convenience store and foodservice industries. Our proprietary cloud-based technology platform allow retailers to create and manage their digital marketing campaigns with a proprietary process we call the “customer connection cycle’ to engage, promote and reward customers activities in real-time across digital and media channels.

How we do it:

We have developed the most advanced loyalty and digital marketing technology platform specifically for convenience store and foodservice retailers globally.

Retailers use our self-service dashboard to create and manage loyalty driven marketing campaigns that increase purchases with their existing customers, as well as effectively target and acquire new customers through partners or paid media channels.

One core component of live loyalty is gamification. We have gamified branding, loyalty and promotions. We believe this approach is essential in order to get customers’ attention and ultimately truly engage them with repeatable actions thereby winning their loyalty.

Check out some of our exciting/proven results here:

About Me:

Paula Thomas

Chief Content Officer, Liquid Barcodes and Independent Loyalty Consultant

With over twenty-five years marketing experience, I specialise in loyalty marketing consulting, managing consumer loyalty propositions, strategy and operations. In addition to working with Liquid Barcodes, my clients have included Telefonica O2, Three Mobile, Electric Ireland, Allied Irish Bank and The Entertainer, as well as Avios – the global points currency for some of the world’s top airlines. I am also a former judge for the Loyalty Magazine Awards. 


Blog post

Liquid Barcodes Makes U.S. Debut at 2022 NACS Show

Liquid Barcodes exhibited at the 2022 NACS Show demonstrating loyalty, subscription and payment applications.   For the first time in history, Liquid Barcodes had the pleasure of exhibiting in two prominent locations at the 2022 NACS Show both in the busy New Exhibitor Area as well as in the featured partner kiosk in Verifone’s booth […]

Blog post

Save Thousands in Credit Card Fees With ACH

Visa and Mastercard announced an increase in interchange fees earlier in the year and retailers are taking action and sending a message by migrating their customers to new solutions, including mobile app-based ACH payments, and in the process increasing profits by not only reducing credit card fees but also boosting loyalty via innovative app-based incentive […]

Blog post

Subscription Programs Are Economically Smart Investments

Monthly subscriptions to products and services are economically smart investments for retailers and customers With a recession looming and gas prices still at record-high levels, customers are tightening their grip on their wallets. But this doesn’t mean they’ll be turning their backs on convenience store purchases and there are ways you can weather the impending […]

Blog post

Converting Impulse Shoppers to Automatic Customers

Subscription programs for drinks and snacks encourage customers to change from impulse buyers to automatic customers   Customers stop at gas stations and convenience stores to buy fuel, for beverages and snacks and to use the bathroom, essentially in that order of priority. A NACS survey of gas-buying customers found that half went into the […]

Blog post

Maxol Launches First-of-Its-Kind Loyalty App

Maxol, Ireland’s largest family-owned forecourt and convenience retailer, announced it has launched a new customer loyalty app with never-before-seen features in the Irish market. After more than a century serving Irish customers, Maxol’s 240+ stores and service stations are located throughout Ireland and have enjoyed global recognition for their best-in-class operations, store design and offers. […]

Blog post

Delivering Personalized Content With Machine Learning and Image Recognition

Build personalized customer connections, improve efficiency, and make intelligent, data-driven decisions using machine learning and image recognition.   It’s 7:15 in the morning and a customer – Amy – is on her way to work. She is on the hunt for coffee and breakfast and stops at a convenience store. She opens her store app […]

Blog post

Sweet Tea and Coffee Subscription Beverage Programs Brew Recurring Revenue

As summer nears, consumers are turning their attention towards refreshing iced beverages and iced tea is a hot seller this time of year, especially when sold with a subscription beverage program. Sweet tea might be the quintessential drink of southerners in the U.S, but the rest of the country has developed a taste for the […]

Blog post

Circle K’s Use of Beacon Technology to Activate Car Wash Subscription Program

Beacon Technology and Car Wash Subscription Programs Beacon technology used in tandem with a customer-facing car wash subscription program revolutionizes the customer experience by providing a quick, convenient experience. Innovation is the key to continued growth and ensuring a frictionless customer experience should be top of mind for any retailer. Circle K’s vast global network […]

Blog post

Unlimited Car Washes!

Subscription programs for car washes are a hot trend in convenience retail.

Blog post

Car Wash Program Drives Sales for United Pacific

Car wash programs are revenue drivers for convenience stores and fueling stations around the globe. Making sure the process is convenient and cost-effective for customers increases traffic and drives in-store sales. Oftentimes, car wash units occupy a small corner of the lot and do not receive much attention. This is not the case for those […]

Blog post

Danish Railway Rewards Riders with DSB Plus

The Danish railway system, known as DSB, is going the distance to reward customers by partnering with convenience retailer 7-Eleven to deliver points towards food and coffee simply for riding the rails. Whether commuting or travelling longer distances, riders who join DSB Plus earn points whenever they travel within Denmark. DSB is an abbreviation for […]

Blog post

Subscriptions for the win!

Amazon Prime is, by nature, a subscription under the auspice of membership. Pay an annual fee, get 2-day shipping and exclusive deals. Amazon took it one level further with “Subscribe & Save” where you can get everyday – and not so everyday – items shipped to you on a regular schedule.  In the early days […]

Blog post

Customer Retention Program of Circle K Vietnam

As the first international convenience store brand to launch in Vietnam, Circle K has over a decade of expertise catering to the needs of the 96 million residents of this huge country, operating a network of over four hundred convenience stores each open 24 hours a day! So launching an outstanding customer retention program was […]

Blog post

Stinker Stores Named Best New Loyalty Program in the U.S.

        2021 Best New Loyalty Program  Stinker Stores’ new loyalty program offers multiple redemptions with a single scan and stands out with a gamification feature to keep customers engaged. This article is originally published on CStoreDecisions and written by Erin Del Conte | October 28, 2021 Stinker Stores, with 103 convenience stores across Idaho, […]

Liquid Barcodes

Put a rocket under your loyalty program

With our loyalty platform, we help design and operate world-class, tailor-made subscription and reward programs that make sure your customers always come back.

Book a Demo →

We are trusted by global brands.

Convenience retailers all over the world have engaged and rewarded consumers with our tailor-made loyalty programs.

To our case studies →

Liquid Barcodes
Liquid Barcodes
Liquid Barcodes
Liquid Barcodes

Convenience retailers all over the world have engaged and rewarded consumers with our tailor-made loyalty programs.

To our case studies →

Liquid Barcodes
Liquid Barcodes
Liquid Barcodes
Liquid Barcodes