Liquid Barcodes

Resources

Croatia’s New Concept

Paula Thomas, Chief Content Officer, Liquid Barcodes

11/08/2020

This article first appeared on Global Convenience Store Focus.

As a leading international integrated oil company boasting a team of over 26,000 people and a network of nearly 2,000 retail fuel stations in thirty countries, MOL Group is laser focused on the digital transformation of its business, with a plan to leverage digital data and payment technologies, as well as the latest AI, CRM and loyalty tools and lead the “mobility transformation” in Central Eastern Europe. Headquartered in Budapest in Hungary, MOL Group service stations operate under six retail and consumer services brands, playing a leading role in the fuel industry across Croatia, Hungary and Slovakia as well as the Czech Republic, Romania, Slovenia, Serbia, Bosnia and Montenegro.

Global Convenience Store Focus

The company has already achieved extraordinary success re-positioning itself from a pure fuel retailer to a consumer goods retailer, becoming the region’s largest coffee retailer through its Fresh Corner cafe brand, selling over 50 million cups a year across its network of 900 stores.

And so we were excited to discuss the brand’s latest innovation with István Mag, the Head of the Digital Factory at MOL Group who shared the incredible journey of building and launching INALoyalty, the company’s innovative new loyalty programme in the INA network in Croatia, designed to transform its relationships with customers.

István MagIstván Mag – Head of the Digital Factory at MOL Group

We’ll discuss Mag’s key insights below, however to showcase the programme fully, we’ll first show the brand’s new TV ad which does a superb job of introducing the programme’s overall brand promise and proposition, and is being supported by outdoor, digital and PR activity, as well as comprehensive staff training programme, which together will ensure the programme is positioned perfectly for success.

The TV Launch Campaign for INA Loyalty in Croatia. 

How Does it Work:

  • The INA Loyalty programme is unique in awarding points to members as its earning currency, however it focuses on instant gifts and games rather than burning points as its rewards strategy. The approach is designed to delight customers who love collecting, yet avoid the costly liability of points that can become prohibitive for many fuel retailers.
  • Points are awarded for purchases, birthdays, giving feedback and for building your profile data progressively on the loyalty platform, enabling the business to increasingly learn about their members over time.
  • The loyalty programme benefits are illustrated on a clear table as shown below, and includes four tiers from blue to silver, gold and ultimately VIP status for top customers.
  • Welcome Rewards increase in value as members achieve each tier, from hot drinks for basic blue members, a hot dog or sandwich for silver, a “gastronomic” experience for gold, and “secret” rewards for top tier VIP customers.
  • Members earn points for almost all purchases, whether on fuel, shop products or services at INA stations.
  • Other increasing benefits include discounts on car cosmetics, premium and standard fuel, as well as upgrades on car washing packages for premium members – all shown in the table below.
  • Beyond these tier benefits, the programme includes important mechanisms for rewarding customers, including personalised coupons and challenges that allow customers to earn rewards in line with their own needs.

INA Loyalty Programme

The INA Loyalty Programme for Fuel Customers in Croatia

Achievements Despite Challenges

Perhaps the most extraordinary achievement for the team is managing to successfully launch its loyalty programme in perhaps the most challenging year the industry has ever seen. And even before Covid-19, INA in Croatia had already endured and recovered from an earthquake and a cyber attack yet the team became even more determined to launch something positive and powerful for the business and deliver on their digital commitments.

Whether in spite of these challenges, or perhaps because of them, Mag is even more convinced that customer relationships are key to their business and that this loyalty platform will ensure a single customer view that will continually improve customer’s experiences. For now, Croatia is the first country in the group to enjoy the new loyalty concept, with plans for Slovenia and Hungary to follow in 2021 and no doubt the entire group will see the positive impact on NPS and customer satisfaction scores when they launch in those markets over time.

INA Loyalty programme Images showcasing the new INALoyalty programme 

Strong Commercial Mindset

What is certainly clear is that the MOL Group is commercially driven and aims to increase its share of customer’s fuel and convenience products spend. It’s benchmarking itself against best practice in loyalty programmes and digital concepts globally across all sectors including fuel and quick service restaurants as well as iconic global coffee brands such as Starbucks.

Alongside the development of this new concept, MOL Group is now leveraging an online learning platform to allow its stations compete with each other in a fun and friendly way that will measure and maximise customer penetration. Over time, they also see the potential to support key supplier relationships with data, insights and customer connections, and we wish the MOL Group every success with this ambitious and innovative project.

INA Loyalty logo

About Us:

Liquid Barcodes is a leading global loyalty and digital marketing technology company specialising in the convenience store and foodservice industries. Our proprietary cloud-based technology platform allow retailers to create and manage their digital marketing campaigns with a proprietary process we call the “customer connection cycle’ to engage, promote and reward customers activities in real-time across digital and media channels.

How we do it:

We have developed the most advanced loyalty and digital marketing technology platform specifically for convenience store and foodservice retailers globally.

Retailers use our self-service dashboard to create and manage loyalty driven marketing campaigns that increase purchases with their existing customers, as well as effectively target and acquire new customers through partners or paid media channels.

One core component of live loyalty is gamification. We have gamified branding, loyalty and promotions. We believe this approach is essential in order to get customers’ attention and ultimately truly engage them with repeatable actions thereby winning their loyalty.

Check out some of our exciting/proven results here:

www.LiquidBarcodes.com

About Me:

Paula Thomas

Chief Content Officer, Liquid Barcodes and Independent Loyalty Consultant

With over twenty-five years marketing experience, I specialise in loyalty marketing consulting, managing consumer loyalty propositions, strategy and operations. In addition to working with Liquid Barcodes, my clients have included Telefonica O2 Priority, Three Mobile, Electric Ireland, Allied Irish Bank and The Entertainer Group (UAE), as well as Avios – the global points currency for some of the world’s top airlines. I am also a former judge for the Loyalty Magazine Awards and host of the “Let’s Talk Loyalty” podcast.

—————————————————————————————–


Blog post

The Refreshing Perks of Beverage Subscription Programs 

Beverage subscription programs offer convenience retailers the benefits of enhanced customer loyalty, a predictable revenue stream, customer data, and a competitive edge.

Blog post

Measure Beverage Subscription Program Success

Use three key metrics to measure beverage program success to ensure long-term viability and maximize profits.

Blog post

Enhance Foodservice Sales With Daypart Marketing and a Beverage Subscription Program

Increase overall foodservice sales by combining a smart daypart marketing strategy with a monthly beverage subscription program.    As foodservice continues to become most important to a convenience store’s financial success and ultimate viability, harnessing the dual power of beverage subscription programs and daypart strategies will help elevate sales throughout the day.

Blog post

FastLane Sees Success with Monthly Subscription Car and Truck Wash Program

FastLane becomes the newest retailer to join the subscription economy by offering monthly subscriptions for car and truck washing.

Blog post

Beverage Subscriptions Improve Foodservice Sales

Implementing a beverage subscription program will boost customer spending on foodservice items.  Consumers visit convenience stores to do three main things: get gas, use the restroom and buy a drink. As prepared food becomes the norm in convenience stores, give your customers an offer they can’t resist with a beverage subscription program.

Blog post

Use Digital Prepaid Cards to Get Started With Subscription Programs

Digital prepaid cards are frictionless and contactless and a simple way to get started with subscription programs. A subscription program is designed to conveniently remove thinking from everyday purchases for customers to make a one-time decision for month-long unlimited products like drinks and coffee.

Blog post

Which Subscription Model Will Win You the Most Customers?

Subscription programs are enhanced loyalty programs that drive repeat visits for your most valuable customers. According to a 2021 report by WestMonroe, the average U.S. consumer spends $273 per month on subscription-based services. If you haven’t already, it’s time to get in on that action.

Blog post

An Introduction to Subscription Programs

Subscription programs ensure recurring revenue by recruiting customers and enhancing the overall foodservice offer Subscription is a big buzzword referring to any recurring or prepaid program that is delivered or available on a regular basis. 

Blog post

Circle K Norway Wins NACS Convenience Retail Technology Award 

Circle K Norway wins the prestigious NACS award for technology innovations, including car wash subscription program powered by Liquid Barcodes. NACS awarded Circle K Norway’s leaders with the NACS Convenience Retail Technology Award at this week’s NACS Convenience Summit Europe in Dublin.

Blog post

Maxol Wins Customers and Awards With Loyalty App

Irish retailer Maxol celebrates a year of success with their award-winning loyalty app. Maxol’s loyalty app has been rewarded for excellence with the prestigious “2023 Loyalty Launch of the Year ” award at this year’s Irish Loyalty & CX Awards.

Blog post

Record-High Sales Coupled With Record-High Credit Card Swipe Fees Perplex Convenience Industry

NACS releases 2022 data for the convenience industry and retailers report record-high sales, fuel prices, and credit card swipe fees.

Blog post

Sunshine Gasoline Leads Industry in Technology Adoption

Florida retailer Sunshine Gasoline leads the U.S. convenience industry with app solutions for customer convenience and loyalty.

Blog post

Newly Redesigned Brezelkönig App Accepts Payments and Rewards Loyalty

Swiss foodservice chain Brezelkönig releases app update which offers customers the convenience of earning rewards and paying for products with the app in stores.  The recently-updated Brezelkönig app allows pretzel-loving customers to enjoy recognition and rewards for their loyalty. Additionally, the Brezelkönig app accepts payments to make the customer experience even more convenient.  Brezelkönig is […]

Blog post

What Is C-StorePay?

Liquid Barcodes’ proprietary C-StorePay makes paying for fuel, in-store merchandise, and subscription programs convenient for customers, reduces credit card fees for retailers, and integrates easily into existing loyalty programs Announced in October 2022, the revolutionary Liquid Barcodes C-StorePay product rose to the top of retailers’ 2022 wish lists at the NACS Show, even achieving a […]

Blog post

Loyalty Apps Engage Customers

98% of loyalty app users love using a loyalty app and want more features from it. In September 2022, NACS published a report examining customer engagement with convenience loyalty programs. Unsurprisingly, customers feel most engaged, appreciated and valued by the stores to which they belong in a loyalty or membership program – nearly ¾ of […]

Blog post

Save Thousands in Credit Card Fees With ACH

Visa and Mastercard announced an increase in interchange fees earlier in the year and retailers are taking action and sending a message by migrating their customers to new solutions, including mobile app-based ACH payments, and in the process increasing profits by not only reducing credit card fees but also boosting loyalty via innovative app-based incentive […]

Liquid Barcodes

Put a rocket under your loyalty program

With our loyalty platform, we help design and operate world-class, tailor-made subscription and reward programs that make sure your customers always come back.

Book a Demo →

We are trusted by global brands.

Convenience retailers all over the world have engaged and rewarded consumers with our tailor-made loyalty programs.

To our case studies →

Liquid Barcodes
Liquid Barcodes
Liquid Barcodes
Liquid Barcodes

Convenience retailers all over the world have engaged and rewarded consumers with our tailor-made loyalty programs.

To our case studies →

Liquid Barcodes
Liquid Barcodes
Liquid Barcodes
Liquid Barcodes

situs slot gacor

situs judi togel slot

situs judi online terpercaya

Situs Judi Togel Slot Online Terpercaya Indonesia

slot pulsa

situs judi slot online

togel slot casino online

istana slot online

istanaslot

Situs Judi Slot Deposit Pulsa

judi slot gacor terpercaya

istana slot

istana slot situs slot

ISTANAIMPIAN GROUP

ISTANASLOT

judi slot online gacor

slot win rate tinggi

judi slot online gacor

slot deposit pulsa

istana impian 2

istana impian

istanaimpian slot online

agen togel casino

judi live casino

agen togel casino

istana impian 4

istana impian

istana impian 3

gangster4d

uno prediksi

prediksi togel istanaimpian

slot online gacor 2023

raja situs judi slot

https://www.interactworldwide.org/

slot online gacor

slot online terbaik 2023

Daftar Slot Online Gacor 2023

Situs Judi Slot Demo Pragmatic

slot deposit dana Terbaru 2023

istanaslot

istana slot online

slot88

https://134.209.107.98:777/

https://buletin303.com/

istanaslot

slot dana

https://blog.libero.it/wp/slotdana/2023/05/19/agen-judi-slot-deposit-dana/

https://platform.blocks.ase.ro/blog/index.php?entryid=26210

https://b.hatena.ne.jp/istanaslotgacor2022/

https://b.hatena.ne.jp/istanaslotgacor2022/bookmark?page=2

https://b.hatena.ne.jp/istanaslotgacor2022/bookmark?page=3

https://b.hatena.ne.jp/istanaslotgacor2022/bookmark?page=4

https://t.me/s/togelslot88gacor

https://t.me/s/situsslot

https://telegram.me/s/situsslot

https://medium.com/@gulaiayam8899

https://medium.com/@gulaiayam8899/about

https://medium.com/@gulaiayam8899/berita-terkini-seputar-slot-gacor-dan-togel-online-69848fa6e114

https://medium.com/@gulaiayam8899/rahasia-kesuksesan-dalam-permainan-slot-9a0664549e1b

https://medium.com/@gulaiayam8899/rtp-slot-gacor-auto-sultan-7e23ec9e7afb

https://medium.com/@gulaiayam8899/misteri-slot-gacor-bb02b74acd18

angka toto

https://istana-gacor.xyz/

https://istana-gacor.com/

https://www.istanaslotgacor.xyz/

https://istanaslot.w3spaces.com/

https://slot-toto.netlify.app/

https://gangster4d.netlify.app/

gangster4d slot

gangster4d

slot pulsa

http://ukt.uhnsugriwa.ac.id/admin/slot88/

https://bma.ac.ke/wp-content/uploads/2023/

https://ishcsf.com/slot-gacor/

https://www.sos-logistica.org/wp-content/uploads/slot-demo/

http://labiela.com/cgi-bin/slot-gacor/

https://www.ideasei.com/wp-content/slot-dana/

situs togel
slot777
slot gacor
https://dilmil-padang.go.id/slot-pulsa/
https://dilmil-padang.go.id/slot-dana/
http://covid19.bulukumbakab.go.id/slot-toto/
http://covid19.bulukumbakab.go.id/slot-gacor/
http://covid19.bulukumbakab.go.id/slot88/
http://covid19.bulukumbakab.go.id/slot777/
slot777
slot gacor
http://sion.uhnsugriwa.ac.id/css/slot-gacor/